Internet Connection Troubleshoot

troubleshooting internet connection

  1. ping own ip
    • good: reply with time <0.1ms
  2. ping router / default gateway
    • good: reply with time < 1ms
  3. ping dns
    • good: if you use your isp dns, ping should be < 50ms.
    • bad: ping >400ms or some time-outs. dns should have zero time-out.
  4. ping a domain name
    • good: time < 500ms
    • bad: if error can not resolve hostname then your dns not working. use other nameservers that work.
  5. copy-paste all the result and email to your administrator or your ISP
  6. save it and print it for your own record

lower time mean lower latency. usually means a better, faster connection.
higher time could mean high traffic that cause some lag

windows

  • click on windows Start button
  • choose Run
  • type cmd and press enter key
  • type ipconfig /all and press enter key
  • troubleshoot

below is example result of a good working internet connection (change all the ip with your ipconfig result)

C:\Documents and Settings\xp>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : windows-1c8b87e
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : harco-mas.com

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : harco-mas.com
        Description . . . . . . . . . . . : 3Com 3C918 Integrated Fast Ethernet
Controller (3C905B-TX Compatible) #2
        Physical Address. . . . . . . . . : 00-C0-4F-76-7A-BA
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.18.165
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.18.18
        DHCP Server . . . . . . . . . . . : 192.168.18.18
        DNS Servers . . . . . . . . . . . : 208.67.222.222
                                            208.67.220.220
                                            207.225.209.77
                                            192.168.18.88
        Lease Obtained. . . . . . . . . . : Wednesday, July 12, 2000 12:01:12 A

        Lease Expires . . . . . . . . . . : Wednesday, July 12, 2000 10:01:12 A

C:\Documents and Settings\xp>ping 192.168.18.165

Pinging 192.168.18.165 with 32 bytes of data:

Reply from 192.168.18.165: bytes=32 time<1ms TTL=128
Reply from 192.168.18.165: bytes=32 time<1ms TTL=128
Reply from 192.168.18.165: bytes=32 time<1ms TTL=128
Reply from 192.168.18.165: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.18.165:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\xp>ping 192.168.18.18

Pinging 192.168.18.18 with 32 bytes of data:

Reply from 192.168.18.18: bytes=32 time<1ms TTL=64
Reply from 192.168.18.18: bytes=32 time<1ms TTL=64
Reply from 192.168.18.18: bytes=32 time<1ms TTL=64
Reply from 192.168.18.18: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.18.18:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\xp>ping 208.67.222.222

Pinging 208.67.222.222 with 32 bytes of data:

Reply from 208.67.222.222: bytes=32 time=208ms TTL=54
Reply from 208.67.222.222: bytes=32 time=207ms TTL=54
Reply from 208.67.222.222: bytes=32 time=208ms TTL=54
Reply from 208.67.222.222: bytes=32 time=206ms TTL=54

Ping statistics for 208.67.222.222:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 206ms, Maximum = 208ms, Average = 207ms

C:\Documents and Settings\xp>ping 208.67.220.220

Pinging 208.67.220.220 with 32 bytes of data:

Reply from 208.67.220.220: bytes=32 time=217ms TTL=54
Reply from 208.67.220.220: bytes=32 time=218ms TTL=54
Reply from 208.67.220.220: bytes=32 time=211ms TTL=54
Reply from 208.67.220.220: bytes=32 time=217ms TTL=54

Ping statistics for 208.67.220.220:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 211ms, Maximum = 218ms, Average = 215ms

C:\Documents and Settings\xp>ping 207.225.209.77

Pinging 207.225.209.77 with 32 bytes of data:

Reply from 207.225.209.77: bytes=32 time=245ms TTL=50
Reply from 207.225.209.77: bytes=32 time=240ms TTL=50
Reply from 207.225.209.77: bytes=32 time=238ms TTL=50
Reply from 207.225.209.77: bytes=32 time=247ms TTL=50

Ping statistics for 207.225.209.77:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 238ms, Maximum = 247ms, Average = 242ms

C:\Documents and Settings\xp>ping 192.168.18.88

Pinging 192.168.18.88 with 32 bytes of data:

Reply from 192.168.18.88: bytes=32 time<1ms TTL=64
Reply from 192.168.18.88: bytes=32 time<1ms TTL=64
Reply from 192.168.18.88: bytes=32 time<1ms TTL=64
Reply from 192.168.18.88: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.18.88:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\xp>ping plasa.com

Pinging plasa.com [202.134.0.12] with 32 bytes of data:

Reply from 202.134.0.12: bytes=32 time=13ms TTL=249
Reply from 202.134.0.12: bytes=32 time=11ms TTL=249
Reply from 202.134.0.12: bytes=32 time=10ms TTL=249
Reply from 202.134.0.12: bytes=32 time=14ms TTL=249

Ping statistics for 202.134.0.12:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 10ms, Maximum = 14ms, Average = 12ms

C:\Documents and Settings\xp>

linux

# sudo ifconfig

eth0      Link encap:Ethernet  HWaddr 00:0c:76:fd:aa:90  
          inet addr:172.16.1.248  Bcast:172.16.1.255  Mask:255.255.255.0
          inet6 addr: fe80::20c:76ff:fefd:aa90/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:229240 errors:0 dropped:0 overruns:0 frame:0
          TX packets:224010 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000 
          RX bytes:100482373 (95.8 MB)  TX bytes:51028514 (48.6 MB)
          Interrupt:19 

lo        Link encap:Local Loopback  
          inet addr:127.0.0.1  Mask:255.0.0.0
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING  MTU:16436  Metric:1
          RX packets:32663 errors:0 dropped:0 overruns:0 frame:0
          TX packets:32663 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0 
          RX bytes:5527112 (5.2 MB)  TX bytes:5527112 (5.2 MB)

# sudo route
Destination     Gateway         Genmask         Flags Metric Ref    Use Iface
172.16.1.0      *                     255.255.255.0   U     0      0        0 eth0
default            172.16.1.1      0.0.0.0               UG  0      0        0 eth0

# cat /etc/resolv.conf 
nameserver 208.67.222.222
nameserver 208.67.220.220

# ping -c 5 172.16.1.248
PING 172.16.1.248 (172.16.1.248) 56(84) bytes of data.
64 bytes from 172.16.1.248: icmp_seq=1 ttl=64 time=0.140 ms
64 bytes from 172.16.1.248: icmp_seq=2 ttl=64 time=0.071 ms
64 bytes from 172.16.1.248: icmp_seq=3 ttl=64 time=0.069 ms
64 bytes from 172.16.1.248: icmp_seq=4 ttl=64 time=0.072 ms
64 bytes from 172.16.1.248: icmp_seq=5 ttl=64 time=0.069 ms

--- 172.16.1.248 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4007ms
rtt min/avg/max/mdev = 0.069/0.084/0.140/0.028 ms

# ping -c 5 172.16.1.1
PING 172.16.1.1 (172.16.1.1) 56(84) bytes of data.
64 bytes from 172.16.1.1: icmp_seq=1 ttl=64 time=0.599 ms
64 bytes from 172.16.1.1: icmp_seq=2 ttl=64 time=0.628 ms
64 bytes from 172.16.1.1: icmp_seq=3 ttl=64 time=0.607 ms
64 bytes from 172.16.1.1: icmp_seq=4 ttl=64 time=0.585 ms
64 bytes from 172.16.1.1: icmp_seq=5 ttl=64 time=0.612 ms

--- 172.16.1.1 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 3999ms
rtt min/avg/max/mdev = 0.585/0.606/0.628/0.021 ms

# ping -c 5 208.67.222.222
PING 208.67.222.222 (208.67.222.222) 56(84) bytes of data.
64 bytes from 208.67.222.222: icmp_seq=1 ttl=53 time=256 ms
64 bytes from 208.67.222.222: icmp_seq=2 ttl=53 time=255 ms
64 bytes from 208.67.222.222: icmp_seq=3 ttl=53 time=261 ms
64 bytes from 208.67.222.222: icmp_seq=4 ttl=53 time=241 ms
64 bytes from 208.67.222.222: icmp_seq=5 ttl=53 time=233 ms

--- 208.67.222.222 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4012ms
rtt min/avg/max/mdev = 233.359/249.662/261.558/10.570 ms

# ping -c 5 208.67.220.220
PING 208.67.220.220 (208.67.220.220) 56(84) bytes of data.
64 bytes from 208.67.220.220: icmp_seq=1 ttl=53 time=215 ms
64 bytes from 208.67.220.220: icmp_seq=2 ttl=53 time=219 ms
64 bytes from 208.67.220.220: icmp_seq=3 ttl=53 time=218 ms
64 bytes from 208.67.220.220: icmp_seq=4 ttl=53 time=231 ms
64 bytes from 208.67.220.220: icmp_seq=5 ttl=53 time=239 ms

--- 208.67.220.220 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4012ms
rtt min/avg/max/mdev = 215.261/224.790/239.935/9.375 ms

# ping -c 5 plasa.com
PING plasa.com (202.134.0.12) 56(84) bytes of data.
64 bytes from web.plasa.com (202.134.0.12): icmp_seq=1 ttl=243 time=32.8 ms
64 bytes from web.plasa.com (202.134.0.12): icmp_seq=2 ttl=243 time=32.6 ms
64 bytes from web.plasa.com (202.134.0.12): icmp_seq=3 ttl=243 time=30.0 ms
64 bytes from web.plasa.com (202.134.0.12): icmp_seq=5 ttl=243 time=24.4 ms

--- plasa.com ping statistics ---
5 packets transmitted, 4 received, 20% packet loss, time 4007ms
rtt min/avg/max/mdev = 24.431/29.987/32.814/3.392 ms
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