Internet Connection Troubleshoot
troubleshooting internet connection
- click on windows Start button
- choose Run
- type cmd and press enter key
- type ipconfig /all and press enter key
- ping your ip, your gateway, dns and any website
- copy-paste all the result and email to your administrator or your ISP
- save it and print it for your own record
below is example result of a good working internet connection (change all the ip with your ipconfig result)
C:\Documents and Settings\xp>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : windows-1c8b87e
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : harco-mas.com
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : harco-mas.com
Description . . . . . . . . . . . : 3Com 3C918 Integrated Fast Ethernet
Controller (3C905B-TX Compatible) #2
Physical Address. . . . . . . . . : 00-C0-4F-76-7A-BA
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.18.165
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.18.18
DHCP Server . . . . . . . . . . . : 192.168.18.18
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
207.225.209.77
192.168.18.88
Lease Obtained. . . . . . . . . . : Wednesday, July 12, 2000 12:01:12 A
Lease Expires . . . . . . . . . . : Wednesday, July 12, 2000 10:01:12 A
C:\Documents and Settings\xp>ping 192.168.18.165
Pinging 192.168.18.165 with 32 bytes of data:
Reply from 192.168.18.165: bytes=32 time<1ms TTL=128
Reply from 192.168.18.165: bytes=32 time<1ms TTL=128
Reply from 192.168.18.165: bytes=32 time<1ms TTL=128
Reply from 192.168.18.165: bytes=32 time<1ms TTL=128
Ping statistics for 192.168.18.165:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\Documents and Settings\xp>ping 192.168.18.18
Pinging 192.168.18.18 with 32 bytes of data:
Reply from 192.168.18.18: bytes=32 time<1ms TTL=64
Reply from 192.168.18.18: bytes=32 time<1ms TTL=64
Reply from 192.168.18.18: bytes=32 time<1ms TTL=64
Reply from 192.168.18.18: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.18.18:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\Documents and Settings\xp>ping 208.67.222.222
Pinging 208.67.222.222 with 32 bytes of data:
Reply from 208.67.222.222: bytes=32 time=208ms TTL=54
Reply from 208.67.222.222: bytes=32 time=207ms TTL=54
Reply from 208.67.222.222: bytes=32 time=208ms TTL=54
Reply from 208.67.222.222: bytes=32 time=206ms TTL=54
Ping statistics for 208.67.222.222:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 206ms, Maximum = 208ms, Average = 207ms
C:\Documents and Settings\xp>ping 208.67.220.220
Pinging 208.67.220.220 with 32 bytes of data:
Reply from 208.67.220.220: bytes=32 time=217ms TTL=54
Reply from 208.67.220.220: bytes=32 time=218ms TTL=54
Reply from 208.67.220.220: bytes=32 time=211ms TTL=54
Reply from 208.67.220.220: bytes=32 time=217ms TTL=54
Ping statistics for 208.67.220.220:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 211ms, Maximum = 218ms, Average = 215ms
C:\Documents and Settings\xp>ping 207.225.209.77
Pinging 207.225.209.77 with 32 bytes of data:
Reply from 207.225.209.77: bytes=32 time=245ms TTL=50
Reply from 207.225.209.77: bytes=32 time=240ms TTL=50
Reply from 207.225.209.77: bytes=32 time=238ms TTL=50
Reply from 207.225.209.77: bytes=32 time=247ms TTL=50
Ping statistics for 207.225.209.77:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 238ms, Maximum = 247ms, Average = 242ms
C:\Documents and Settings\xp>ping 192.168.18.88
Pinging 192.168.18.88 with 32 bytes of data:
Reply from 192.168.18.88: bytes=32 time<1ms TTL=64
Reply from 192.168.18.88: bytes=32 time<1ms TTL=64
Reply from 192.168.18.88: bytes=32 time<1ms TTL=64
Reply from 192.168.18.88: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.18.88:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\Documents and Settings\xp>ping plasa.com
Pinging plasa.com [202.134.0.12] with 32 bytes of data:
Reply from 202.134.0.12: bytes=32 time=13ms TTL=249
Reply from 202.134.0.12: bytes=32 time=11ms TTL=249
Reply from 202.134.0.12: bytes=32 time=10ms TTL=249
Reply from 202.134.0.12: bytes=32 time=14ms TTL=249
Ping statistics for 202.134.0.12:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 14ms, Average = 12ms
C:\Documents and Settings\xp>
Comments